Отель Swissotel Buyuk Efes 5*

Вода в бассейне была холодная, в выходные на территории отеля проходили свадьбы, было немного шумно.

Unfortunately, a series of shortcomings, combined with management’s failure to resolve them, left us disappointed. First, misleading room descriptions. We booked through Booking.com, where our rooms were described as having balconies. Neither room 2403 nor 2405 had a balcony, and the windows could not even be opened. Second, the breakfast pricing. Our booking confirmation clearly stated that breakfast would cost €15 per person. In practice, we were charged twice that amount. I raised the discrepancy with management and was assured that it would be resolved. Unfortunately, nothing was done. Third, attention to detail. The rooms had Nespresso machines but no capsules. Why provide a coffee machine without the coffee? Fourth, housekeeping. On one day, our room was not serviced at all. We eventually had to call reception at 7 p.m. to request housekeeping. Finally, noise. The windows provided inadequate sound insulation, and on Saturday night, traffic noise and loud music kept us awake until late. I book approximately 200 hotel nights a year, so I have considerable experience of hotel standards. None of these issues is particularly dramatic in isolation, but together they reveal a lack of attention to detail and, more importantly, an unwillingness or inability to put things right. My rating: 7/10. Not a bad hotel, but certainly not the five-star experience we expected. Most of these issues could easily be corrected if management paid more attention to the gap between what is advertised and what is actually delivered.

Location amazing staff also nice and good is incredible

qualità peggiorata rispetto a due anni fa. Prezzo non più all'altezza del servizio

molto costosto per i servizi offerti e, rispetto a dua anni fa, qualità un po peggiorata, anche della colazione

This is a magnificent hotel. Everything about is a properly 5-star. It has massive beautiful gardens and an enormous outdoor pool. The Turksih hammam massage guy does a superb job. I love this hotel. The spa is superb. Really helpful concierge who kindly printed some documents for me.

Dlouhé chodby

Hotel is een beetje gedateerd maar wel schoon en goed onderhouden. Voor de hetgeen wat je krijgt betaal je veel. Voor dat geldt heb ik in de regio wel in betere hotels gezeten.

breakfast services

Super