Отель Serenity Sky Arc Resort Sahl Hasheesh 5*

No

Einen kleinen Abzug gibt es jedoch für die Lobby-Bar: Hier war die Bedienung meist nicht sehr freundlich, und wir mussten teilweise auch sehr lange auf unsere Getränke warten.

I had a wonderful stay. I had already been to Egypt once before, but this time was completely different. I have nothing to say except that it was perfect. I highly recommend and thank the hotel, and especially Ahmed Al Azab, who went out of his way to ensure we had everything we needed at any time of day. 10/10

High Expectations and Friendly Staff, but Significant Room for Improvement Rating: 3 / 5 Stars Review: We recently completed our first stay at this hotel. Based on the outstanding reviews, our expectations were exceptionally high. We booked a premium room category—a Swim-Up Suite with Ultra All-Inclusive—looking forward to a luxurious experience. First Impressions & Atmosphere: Upon arrival, our initial impression was wonderful. The Opel Lounge, which connects to the bar and reception area, is brand new, beautifully designed, and thoroughly impressive. Furthermore, the entire staff throughout the resort is incredibly friendly, hard-working, and always warm. We sincerely wish the management and the entire team all the best moving forward. The Room & Bathroom: Unfortunately, our enthusiasm faded upon entering our suite. Given the high room category, we were surprised to find several standard luxury amenities missing: There was no Nespresso machine in the room. No bathrobes or beach/pool bags were provided. Even though we booked a dedicated Swim-Up Suite, no room/suite towels were provided for our private pool area. Bathroom Condition: The bathroom was unfortunately very outdated and showed clear signs of age. It urgently needs deep cleaning, fresh grouting, and touch-ups on visible mold spots. What made it particularly uncomfortable was a strong and persistent sewage smell coming from the drains inside the bathroom. Beverage & Room Service Limitations: Drinking Water & Refills: Water in glass bottles was served at the bars, but it was surprisingly impossible to get a sealed bottle of mineral water to take to the room. I urgently needed a bottle for taking my medication, yet this simple request was repeatedly turned down. Furthermore, minibar/room beverages were only restocked once every three days, offering a very sparse selection.

- Hidden Fees & Discrimination at Check-in: This was our second stay at a Serenity hotel, but instead of being welcomed, we faced hostility. Despite our booking being fully paid in advance via Booking.com, the reception staff rudely attempted to charge us extra money simply because we are non-EU nationals. This felt highly discriminatory. They even went so far as to call our room multiple times demanding this unjustified payment. -Lack of Loyalty Recognition: As returning guests, we received absolutely nothing -no welcome drinks at reception and no welcome package in the room. -Disappointing Food Quality & Variety: The buffet options were very limited. The fish was only boiled or baked, while they only fried the fish heads. The meat was almost always tough and difficult to chew, and the salad variety was poor. The food was okay at best, but definitely not varied enough for this standard. -Poor Restaurant Service: In the Italian a-la-carte restaurant, we had to wait 40 minutes for our main course. Why is there such a long delay when the dishes are pre-ordered in advance? -Freezing Restaurant Atmosphere: The air conditioning in the main restaurant is freezing. If you go there, make sure to bring a jacket or a long-sleeve shirt. -Severe Understaffing: The hotel is clearly understaffed. The waiters look completely exhausted, overworked, and as a result, they were sometimes unfriendly. -Uncomfortable Rooms: The bed linen was very old and covered in fabric pills (bobbles), making it very rough and uncomfortable to sleep on. -Biased Animation Team: The entertainment was very basic, mostly consisting of simple competitions. The animation team showed clear bias - Russian guests always "won," even when the audience voted otherwise. My verdict: We expected a pleasant return to the chain, but left feeling frustrated and disrespected. Between the hidden charges, sub-par food, and worn-out amenities, we cannot recommend this hotel.

Alles was perfect

Egyetlen kis hibát vétett a személyzet, az olasz éttermeb ahová az egyik á la carte foglalásunk szólt, a minestrone levesbe minden bizonnyal normál tésztát raktak, gluténmentes helyett. Akinek ilyen problémája van, erre figyeljen, mert bár a személyzet, a szakács próbál erre figyelni, emberből vannak, ők is hibázhatnak.

J'aurais aimé avoir plus d'informations sur les sports disponible a l’hotel.

🌟 Estancia maravillosa, fondo marino espectacular y un trato excepcional de Mahmoud Nuestra estancia en el Serenity ha sido fantástica 🏨✨. El hotel en general está muy bien cuidado, impecable en cuanto a limpieza 🧼, y la habitación nos resultó comodísima 🛏️. Viajamos en octubre y se agradece muchísimo que cuenten con una piscina de agua caliente para relajarse 🏊‍♀️🌡️. Queremos destacar de forma muy especial el servicio de Mahmoud 👏. Nos ha atendido de maravilla, estando a nuestra entera disposición en todo momento; su atención personalizada marcó la diferencia y mejoró muchísimo nuestra experiencia. Además, nuestra reserva incluía late check-out bajo disponibilidad y él nos lo ofreció hasta las 18:00 h, ya que nuestro avión salía a las 22:00 h ✈️🕒. Es un detalle enorme y muy de agradecer que nos permitió disfrutar del último día con total tranquilidad 🙏. También mencionar que el equipo de animación y el personal de bares y restaurantes fueron siempre muy simpáticos y cercanos 😊🥂. La playa del hotel es magnífica 🏖️, con una zona de snorkel que es un auténtico privilegio 🤿. Bajo el agua hay una especie de ciudad y estructuras hundidas repletas de coral donde se concentra muchísima vida 🪸🐠. Pudimos ver una variedad increíble de especies: pez payaso, pez globo, pez cofre, pez cirujano, pez ballesta (triggerfish), barracudas, calamares, pulpos y rayas 🐙🐡🐟. En cuanto a la gastronomía, la comida del bufé está bastante buena 🍽️. Nuestra reserva incluía un par de extras que valieron totalmente la pena: una cena a la carta en el restaurante italiano, que estaba exquisita 🍝🍷, y una cena romántica. Esta última fue espectacular; nos la prepararon en la playa, los dos solos, creando un ambiente súper especial y con una comida muy rica 🕯️❤️🌊.

Le personnel est toujours disponible pour répondre aux différents besoins, l’hôtel est vraiment très beau et très propre. C’était très plaisant d’y avoir séjourné