Отель Waldorf Astoria Cairo Heliopolis 5*

Muziek aan zwembad ( ai - loungemuziek )

It’s far from restaurants and shops

Convenient location. Beautiful architecture. Comfortable, spacious rooms

Parking

Nothing

A great way to finish my holiday in Egypt

I have been coming to Egypt for work for the last 18 years and this was my 20th trip there. By far, the worst stay I have had in a 5-star hotel, both in Egypt and abroad. I was very shocked at the lack of professionalism, training, and efficiency displayed by the staff. The manager needs to the train and have better customer service. Numerous things went poorly with my stay: 1. The fridge was locked so I couldn't store my medications and it took more than 5 phone calls and me marching down to reception to ask for this to be corrected. 2. Reception picks up the phone maybe 1 out of every 6 phone calls you make. 3. A random hotel worker opened my room and almost entered at 7am on the day I left even though my checkout was at 11am. These are just 3 of the major things but overall everything was super complicated for them, even checking on whether or not my laundry was done. I complained about all of this to the manager and the staff and no attempt to correct anything was done. Really awful customer service. I can recommend at least 5 other better 5-star hotels: JW Marriott, Marriott Zamalek, Marriott Mena House, Ritz Carlton, Semiramis, and Intercontinental.

The rooms were super comfortable, clean and spacious. The staff where amazing

The bed was rock hard and I have a broken hip, they brought in piles of blankets for some comfort. Room was excellent, bathroom was great, private robes, and we loved the pool!

The room lack mirrors which is very unpleasant We had to go to the bathroom to do make up We had 2 rooms My daughters were able to get a mirror However when I asked for one in my room they said all used and I never got one They may consider putting mirrors in the room Just like any bedroom to ( fix ur hair, makeup and more) The lighting was very little, it’s nice but when u need extra lighting it’s not possible