Отель The Ritz-Carlton Ras Al Khaimah Al Hamra Beach 5*

We had a wonderful 2-night stay at The Ritz-Carlton Al Hamra Beach! The villa was beautiful, the pool was a great size, and the food was delicious with generous portions. The price was reasonable, and the service was excellent. The staff were professional and friendly. Special thanks to Sufian and Ayo for being absolutely amazing! We truly enjoyed our stay and would definitely come back! ❤️

Wrote the GM and team a detailed email about my concerns with the property. Clearly neither he nor the team care enough because after a month of letting me know they’ll respond I’ve received nothing. Not sure if it’s pure apathy or they’ve just given up. As a Bonvoy gold member can’t recommend it, won’t come back.

كانت هنالك أعشاش بعض العناكب في سقف الخيمة

it is NOT five star or ritz carlton level, almost everything is F*kced. Problem with shower, pressure smd hot water, some decoration on villa is just old and cracked, hotel feels chip and a bit of dirty everywhere quality of food? no. only if you dont know what is medium scramble eggs or sunny side eggs looks like workers ask you several times what you want and them do the opposite. Strange place for that price. Im dissapointed

The service from some of the staff was disappointing and not what I would expect from a luxury hotel. The dinner service was disorganised and lacked professionalism. Staff frequently forgot basic things like cutlery and napkins, and on one occasion brought out our desserts while we were still eating our mains. The restaurant toilets were dirty, and food spilled on the floor was left unattended for a long time. Overall, the restaurant lacked proper management, staff training and service standards. Customer service was also inconsistent. I accidentally left my bag containing my bank cards and ID in the gym. After calling reception, I waited 40 minutes without an update. The receptionist was dismissive, unhelpful and lacked urgency in resolving the issue. However, when I contacted guest relations, the lady resolved the issue within five minutes, so it depends on who you speak to. Some of the staff are professional and deliver high quality service whereas others don't. On another occasion, we requested fresh pool and bath towels. Despite calling reception three times and waiting over 40 minutes, they never arrived, so we had to reuse our old towels. We also experienced noisy neighbours playing loud music. It took an hour for the issue to be resolved, although the security guard was very helpful. I would recommend requesting a quiet, secluded villa, as noise travels between villas. Overall, the staff were very hit-and-miss, and the service lacked consistency, efficiency and attention to detail. For a hotel at this price point, I expected much higher standards and a more seamless luxury experience.

Рядом с пляжем с прекрасным видом на закат. Красивый дизайн палаточного виллы с бассейном, и всего 32 виллы, поэтому будет очень уединенно, совсем не будет толпы. Причина, по которой я даю только 3, заключается в том, что. При регистрации вас могут попросить оставаться в машине. Или нет свободных мест для вас, проверьте на стойке регистрации в вестибюле. Чистота должна улучшиться. Нельзя оставлять полотенце, использованное последним гостем, для следующего гостя, или полностью забыть о том, что мы не подготовили номер для гостя в стиле Ritz Carlton. Но у них действительно хороший ресторан, мы наслаждаемся питанием здесь.

Очень хорошее место для отпуска дома. Софьян был очень полезным и дружелюбным.

Unfortunately, the overall experience did not meet the standard I expected from a Ritz-Carlton. The reception area was very basic and did not give the feeling of arriving at a luxury hotel. The villa furniture felt dated, the bed was not particularly comfortable, and the anniversary arrangement was quite basic despite informing the hotel in advance. We booked half board, but both dinner and the breakfast buffet were surprisingly modest for a hotel of this level. Even the coffee was disappointing—the in-room coffee setup was very basic, and the coffee served at the restaurant was not enjoyable. The most frustrating issue was housekeeping. We left the cleaning sign outside in the morning and also contacted the hotel specifically asking them to clean the villa while we were out. When we returned, it still had not been cleaned, which was especially inconvenient as we were travelling with an infant. Although the staff were genuinely friendly, the overall service lacked the professionalism, coordination, and attention to detail I would expect from Ritz-Carlton. Overall, the experience simply did not match the Ritz-Carlton name or the price paid.

Staff is amazing. Food is delicious and location of the place

Overall, it was a pleasant stay, and the room was nice. However, the staff were not very friendly, especially at reception, and the check-out experience could have been more welcoming and flexible, as we received repeated knocks on the door before we were ready to leave. The air conditioning was not working well, making the room uncomfortably hot, and there was no fridge in the room. Overall, the service was okay, and we still had a nice experience, but there is definitely room for improvement in hospitality and comfort.