Отель Habitat Kosgoda 5*

Nothing to remember.

One of the worst hotel staff experiences we have ever had. Habitat Kosgoda by Asia Leisure may be a beautiful five-star property, but the attitude and professionalism of some of the staff are far from five-star. We arrived with a group of 25 Italian guests, and unfortunately, the way the ground staff treated us was extremely disappointing. They did not even know how to communicate properly and respectfully with the guide and company representative. We made the payment immediately after check-in, but even by the following morning, we had still not received the paid invoice. When we went to ask for it, the staff member was mumbling and complaining instead of simply assisting us professionally. Because of these unnecessary delays, our guests also had to wait for quite some time even after checking out. What is even more disappointing is the lack of communication. We tried calling the hotel hotline, but nobody answered. There was also another mobile number available, but that was not answered either. If guests cannot reach the hotel in an emergency, what is the purpose of having a hotline and contact numbers? I sincerely request the management and directors of this hotel to look into how the ground staff and those in managerial positions communicate with guests, guides, and travel company representatives. No matter who walks into your hotel, every guest deserves to be treated with respect, courtesy, and professionalism. A five-star hotel should have five-star service and, most importantly, five-star attitudes. Beautiful hotel, but unfortunately, the service and staff attitude we experienced were nowhere near five-star. Very disappointing.

We had an absolutely amazing honeymoon stay at Habitat Kosgoda. From the moment we arrived, the entire team made us feel welcomed and valued. The hotel is beautiful, peaceful, and the perfect destination for a relaxing getaway. Our room was comfortable and well maintained, and we were pleasantly surprised to find it beautifully decorated for our honeymoon. It was such a thoughtful gesture that made our stay even more special and memorable. The dinner was absolutely delicious, and we thoroughly enjoyed the food and the wonderful atmosphere throughout our stay. A special thank you to Dulan for his exceptional hospitality and attentive service. He went above and beyond to ensure that we had a wonderful experience and made our honeymoon truly unforgettable. We would also like to thank Chamodya at the front desk for her warm welcome, kindness, and professionalism. She was always helpful, friendly, and made us feel at home from the very beginning. Thank you to the entire Habitat Kosgoda team for making our honeymoon so special. We highly recommend this beautiful hotel and look forward to returning in the future.

Food was not good

I had a very disappointing stay here and would not recommend this hotel. Unfortunately, I accidentally left my silver chain and necklace on the bedside table when I checked out. As soon as I realized, I contacted the hotel, but the staff was completely unhelpful and dismissive. Despite knowing exactly where I left them, the items were never "found," and the management showed zero urgency in assisting me. To make matters worse, the hygiene standards are appalling. I actually found a worm in my food during one of my meals. Between the lack of integrity regarding lost property and the unsanitary dining conditions, this was a terrible experience. Save your money and stay somewhere that values its guests and basic cleanliness.

the bath tub , no shower option , getting in and out of the bath as you get older is a bit tricky

Мне это неважно, но надо знать, что перед отелем риф и прям напротив отеля покупаться не получиться, 300м налево и напротив Шератона уже ок. Но и если вы бегаете, то бегать только по дороге, она одна единственная, и на ней достаточно активное движение. Вечером анриал, очень много транспорта и оч он коптит.

There's only one negative for me to say as my stay was exceptionally good. The negative is the portion size of the food ordered through the room service. While it was great tasting and came with a nice presentation, the portion was barely enough for a single person. Now mind you, we ordered almost all the main dishes from the rice and spaghetti/pasta menus and the rice portion sizes were the most underwhelming. Other than that, it was all good, baby!

I got the full board. But food wasn't worth for that money. Normally Sri Lankans food is good Not much options. same starters.

Aucune réactivité du personnel, tout est extrêmement lent.