Отель Villa Saffron Hikkaduwa 5*

All good.

None

Nic

While calm atmosphere was lovely, it was a little too quiet. Would have been nice to have some soft pipe music to complement the beachside vibe.

The staff not being around or not answering the phone when we called to communicate

Bed was very uncomfortable. Only a thin sheet so too cold to Use air conditioning but, to hot without. No other cover for bed available. I didn’t sleep at all well.

Disappointed if you expect something nice and also the reaction from the management on our comments. In the foto's you can see that this is not a five star rated property or hotel or villa, how you want to name it. Breakfast is served at your table but the western breakfast is about the same as what you get in every average hotel without something special (toast, Marmelade, egg choise, juice, bacon and sausages) Each day the same without variations. Mattress is with springrings and not comfortable, it’s an old mattress on hardboard plank. Swimming pool is like hot boiled water so not very refreshing. We also not see that it will be cleaned or refreshed as we have seen in all the other hotels. Everywhere on tables are clothes, other stuff and toys, like a children daycare.I understand that people with children have some toys but People with out children don't want to sit in their mess. The matrasses for sunlougers are dirty and broken. Sheets are with stains, same as lamp shade near the bed. We asked for the safety deposit box, this was not in the room so they brought a rusty one. They placed it in the closet without fixing it to something so everybody also could take it away. From the 7 days that we stay in the room we had 2 days hot water and after that we must look every morning for somebody to put the switch on. Each day they ask if they must clean the room ( I think that is normal for a five star rated room ) and even 1 day there was nobody and at 15.30 we ask the security guy to contact someone to clean it. Every afternoon the knock on your door to ask you if you want have dinner and what do you want for breakfast: Western or Sri Lanka breakfast and how late. We have holiday we don’t want to plan in front that I do for work….. Manager we didn’t see complete week but on departure day he came to our breakfast table to ask if everything was okay and if we want to give the villa a good review.

Staff could be better about giving tips on what to do in area. When asked specifically about an activity they were able to help arrange, but it would be nice to get suggestions from them.

Great location and property nice room and good food

Nothing