Отель Radisson Blu Azuri Resort & Spa 5*

единственный минус - пляж, особо не покупаться

Everything is very good: staff, food, location, atmosphere. Recommend to everyone 👍

Our room was tired and in need of some renovation, one of the sinks was cracked, handle missing from a cupboard door, and fridge was wonky!

La nourriture n’était pas au niveau du standing de l’hôtel. Le lieu est très venteux ce qui est très propre à l’est de l’île, nous n’avons pas du tout profité des extérieurs avec nos enfants. Même pour nous, ça n’a pas été très agréable. Le prix est disproportionné. Et les bouteilles d’eau d’accueil malgré le prix exhorbitant n’étaient même pas offertes.

The "all inclusive" is misleading. We booked an all-inclusive stay, but only the buffet and drinks are really included. The other restaurants are excluded and come with a very limited credit that barely covers, such as a starter or a burger. This credit was not mentioned at booking. For a family with a young child, this leaves the buffet as the only real option. The buffet was extremely disappointing. We have eaten better in a basic 2-star motel. Most of the food was tasteless. Communication was poor. The staff are friendly, but we noticed a lot of incompetence and constant miscommunication between teams. The butler service was useless, and information to guests about events and hotel organisation was unclear. We raised our disappointment with several staff members and pointed out that some of the comments were recurring. At check-out, we again expressed our disappointment and there was no reaction, nor any attempt to understand more. The Wi-Fi was poor everywhere. Overall cleanliness was average. The private pool was nice, but hard to use because of the mosquitoes. The location could be nice, but the grounds feel built on concrete with a bit of sand on top. It was very windy, and the wind pushed the sand away, exposing the carpet and concrete underneath. Value for money is extremely poor for the price paid.

There was nothing major we disliked about our stay

The WiFi was a huge problem. We were promised speeds of up to 300MB at the time of booking but it was around 1/2MB when we reached. We were told this was because the report was very busy but I didn’t think this was a valid response. We were given a WiFi device which was very kind of the staff but even that was temperamental. Additionally, the cleaning service of our room was very poor. A lot of the time it would only be the bed that was done and very minor things here and there. When paying around €250 per night you expect the cleaners to go above and beyond. However, it seemed they did the bare minimum and rushed. Sometimes we would come back to our room and see the same sheets duvet cover had been re-spread on our bed. We had some problems with the toilets too with there not being proper drainage in the sinks and the water was either too hot or too cold.

The food was horrible rooms a bit outdated

Nothing

Everything was amazing, the resort, the room, and specially the staff. They were very kind, thoughtful, warm and always looking after us if we needed anything. Would recommend to anyone.