Отель Hilton Garden Inn 4*

Sofa bed was not comfortable to sleep in the night.

The hotel repeatedly pressured me to cancel my Booking.com reservation, assuring me that I would be offered the same rate if I booked directly with them. However, at checkout, I was asked to pay an additional amount that had not been agreed upon beforehand. This conduct was misleading and unacceptable, reflecting a serious lack of transparency and professionalism. The experience was extremely disappointing, and I believe guests should be treated fairly and provided with clear, consistent pricing from the outset. And the AC is horrible No matter what temperature you set dont trust it ..the rooms become freezing cold

The hotel rooms are old and dirty. Also strange that they left one towel when they knew two people were staying. The breakfast was very average with some items inedible (croissants & pastries)

A little dated needs full renovation I feel.

the service was slow and inefficient with lack of co-ordination and high wait times like 45 mins or so for simple things like cutlery, ice etc. the housekeeping didnt seek permission before cleaning my room while i was away for breakfast and i found a centipede in the washroom which i could have stepped upon n got badly hurt. a lot of cost cutting on basic things like cloth napkins, tea/coffee sachets, fridge did not work in my room either.

Toiletaries are sparse. Room refrigerator is empty

Hilton should train their staff not to blatantly lie...I had requested for our luggage to be brought down several reminders had to be made went down to the front desk and lady called Priya at assured me that the concierge was in the room collecting the luggage as we speak which was not the case as my wife was waiting in the room for over 15 minutes and latter to my utter disbelief I see the concierge getting ready to go up to my room to collect the luggage When I questioned her on why she lied ...absolutely no answer except to say that she was sorry. I never expected a Hilton to train their staff to lie.

The accessibility is not that great. Unless you give the car to valet, it’s difficult. One need to go to the second floor of the mall and then get inside the hotel. Come down to the lobby and then go up again to the room. Secondly, it’s inconvenient to get the valet each time you need to take the car out.

Барлығы жақсы болды, таза , жайлы қонақ ұе екен, таңғы астары керемет!! Бөлмені күнде жинап тұрды, рақмет!!!!!

There isnt movable bathroom shower