Отель Era Palace Kvariat 4*

В номере ужасно пахнет канализацией, туалет установлен криво, кровати не удобные

Booked three rooms, full review in the other one.

Unfortunately, there were quite a few issues during our stay: Parking: The hotel advertises parking, but there are only around 10 spaces for a fairly large hotel, so there is almost no chance of finding a spot. There is a paid parking lot nearby, but this was not what we expected from the hotel's parking information. Double bed: We booked three identical Standard rooms for our families — two with double beds and one with twin beds. Despite specifically booking a double-bed room, upon arrival we were given a room with two single beds pushed together and covered with one sheet. When we asked at reception, we were told that this was considered a double bed and that they only had rooms like this. Interestingly, when our parents arrived later, they were given a room with a proper double bed. We asked to move to their room after they left, but were refused because it allegedly had already been booked, despite being the same room category. Sewer smell: Our room on the second floor had a noticeable sewage smell coming from the bathroom. The smell was much less noticeable on the higher floors, which suggests a problem with the building's drainage system. We could also clearly hear water draining when toilets were flushed on the floors above, and once even a small piece of stone fell down through the plumbing. Construction nearby: There is a construction site right next to the hotel, which significantly affects the view and overall surroundings. Noise from outside: There is a restaurant directly opposite the hotel that plays loud music until around midnight, so the rooms facing it can be quite noisy in the evening. Poor sound insulation: Sound insulation from the corridor was almost nonexistent. Voices, children running around, and doors closing could be heard very clearly inside the room. Breakfast: The breakfast is a rather limited buffet.

Very disappointing service. The main female receptionist was consistently unfriendly, unwelcoming, and at times quite rude, which made us feel uncomfortable from the beginning. Housekeeping was also poor: the room was cleaned very late, often when we were already in the room, and the cleaning itself was far from thorough.

С середины сентября слишком тихо и без людно. Развлекашек очень мало. Ребенку скучно

Постоянно шумела вентиляция, не было одеяла, скудные завтраки , пахло канализацией по утрам

В номере отсутствовал холодильник.

Сначала расстроило, что не работали холодильники, но сказали, что на следующий сезон - будут работать) Номер убирали по запросу, а не по умолчанию.

Bungalow ERA (right in front of the hotel) had very loud music playing until 12pm. Therefore, it was impossible to sleep until 12pm. As they said, the bungalow is not controlled by the hotel and they could not do anything.

1 медленный лифт на весь отель, из туалета пахло канализацией, рядом очень шумный ресторан, до 00 спать невозможно, закрытый балкон не спасает. Завтра очень скудный, нет кофе машины