Отель Delmar Matrouh Hotel 4*

بدون ادتى تفكير لايوجد شي

Удачное расположение возле Макдональдса и Кофейни

热水不稳定，洗澡出水太小

1.卫生极差，刚进来就发现床头还有别人的头发。淋浴头发霉的不成样子。 2.隔音极差，和睡在大街上没区别，外面吵的要死。 3.服务态度不好，一副爱住不住的样子，一开始就给一个低楼层的，明明有高层。 4颗星的酒店，没见过这么差的。而且房间面积蛮小的。

1. Check-in: Booking.com only offered a "pay at the property" option for our two-night stay in a standard room; although the rate was displayed in USD, payment upon arrival had to be made in Egyptian Pounds via card. The front desk staff first emphasized taxes and fees, then proceeded to double the rate for one of the nights. The original total was 4,700 EGP, but after the card transaction, I discovered I had been charged 9,400 EGP. When I questioned the price, the staff insisted the rate for the two nights was doubled. In disbelief, I produced my printed Booking.com reservation confirmation showing the agreed price, yet they still claimed the nightly rate was doubled. It wasn't until the hotel manager arrived and we discussed the issue that the staff's error was acknowledged. The process for a full refund via VISA was extremely inefficient; it took two different managers to reverse the incorrect charge and process the correct payment, a procedure that took about 40 minutes. My friend and I were left waiting in the lobby the entire time without even being offered a glass of water. Finally, I requested compensation—such as a room upgrade or a complimentary dinner—for the delay caused by the staff's mistake, but the manager merely offered a few words of apology without providing any actual compensation (throughout this time, the front desk staff remained indifferent, occupied with their mobile phones). 2. Only one of the hotel's elevators was operational; the other was out of order. 3. Construction work involving timber was underway next door, resulting in noise starting around 8:00 AM every morning. 4. No housekeeping service was provided on the second day. 5. The shower area lacked body wash and shampoo, and there were no shelves for toiletries. 6. The bed sheets had visible stains.

All ok

网不好

نظافة الغرفة التي اقمنا بها لم تكن بأفضل حال اطلاقاً من أرض و الأغطية كانت متسخة وفيها بُقع وشعر والبلكونة كانت ممتلئة بالغبار وأوساخ لا تستطيع بسببها الجلوس ، مما اضطرنا لمغادرة الفندق وعدم اكمال فترة الاقامة، أيضا المسبح الداخلي بالفندق لم يكن نظيفاً كان شيء مخيب للآمال

洗漱间都热水 没办法洗澡

الأجهزة في الغرفة تحتاج إلى تحديث، واستلمت الغرفة دون أي مستلزمات أساسية مثل الصابون والشاي، لكن تم تدارك الأمر في الليلة التالية