Отель Mercy Emerald Hotel 4*

Nv bảo vệ không đón tiếp và không hỗ trợ khách hàng di chuyển hành lý, không hỗ trợ khách hàng cất xe khi kh thuê xe máy tại khách sạn. Nói chung công tác phục vụ của nv bảo vệ quá kém và không thân thiện.

When we arrived it was raining very heavily and the staff offered no umbrella just stayed in the dry and did not offer to help with luggage. Food at breakfast was cold. No butter for toast. We arrived 15 minutes before check in time, but miraculously room was ready at check in time. Plenty of people could suddenly have a room. Air conditioning in bedroom stopped working at night, nobody was interested in sorting the problem out Shower was freezing.

Le principal point négatif concerne l’accueil et le service au restaurant, qui pourraient être améliorés. Le petit-déjeuner était également décevant. Enfin, la propreté des chambres laisse à désirer, avec notamment une odeur de renfermé assez gênante.

Unfortunately, our stay was a very disappointing experience. When we first arrived, there was a very unpleasant smell, and our room was located right next to the fire exit and stairs, which were packed with unclean bedsheets. This not only looked unhygienic but also raised serious concerns about safety and access to the fire exit. The room itself was not particularly clean, and moth infested. The bedsheets were also stained, which made us uncomfortable from the moment we arrived. The facilities also fell short of expectations. The TV had very limited options, with almost everything only available in Vietnamese. The only service we could access was YouTube, but even that constantly lagged and difficult to watch. The toilet door handle was faulty and difficult to open, while the shower door would not even close. The shower gel and shampoo dispensers were almost empty, and during our three-night stay, we were only provided with a small bar of hand soap. Unfortunately, the breakfast was another disappointment. While there was a reasonable selection of food, much of it was cold and tasted stale. We also noticed staff handling the food without gloves, which was off-putting. The breakfast area itself was quite small, and tables were not consistently cleared or cleaned before the next guests arrived, which made the dining experience even less pleasant. Overall, the experience was far below what we expected. There were issues with cleanliness, maintenance, hygiene, safety, and the quality of the facilities and breakfast. Unfortunately, based on our experience, we would not recommend staying here.

Phòng chật

Mọi thứ tốt đẹp

Staff could be more friendly and corporative

isolation phonique lamentable, vue sur un mur. Petit dej essentiellement salé, très peu continental

TV didn't have many apps installed.

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