Отель One & Only One Za'abeel, Dubai 4*

All was great from start to finish

Without a doubt, one of the best hotel experiences I’ve had in Dubai, especially when it comes to service and hospitality! What truly makes this hotel stand out is its incredible team. Every single person we encountered, from security to reception and throughout the hotel, was genuinely warm, welcoming, and attentive. The level of hospitality was simply outstanding. The hotel itself is absolutely stunning, and the room was just as impressive. But the view? Absolutely breathtaking! Waking up to such an incredible panoramic view of Dubai’s skyline honestly left me speechless. It was definitely one of the highlights of our entire stay. The location, the atmosphere, and the attention to detail throughout the property are exceptional. The pool is beautiful, and a special mention goes to SIRO and the wellness facilities, which are absolutely incredible. The gym is easily one of the most impressive I’ve seen in a hotel. Breakfast was another highlight: absolutely delicious, with fresh, high-quality ingredients and a wonderful selection. I would also love to give a very special thank you to Emmanuel, who welcomed us during check-in and went above and beyond to coordinate our stay, especially the arrangements for my boyfriend’s birthday. His attentiveness and efforts to make the occasion special were truly appreciated. Another special mention goes to Yann from the Concierge team, who kindly helped arrange the delivery of my boyfriend’s birthday gift and made sure everything was taken care of. I would also like to thank the team assisting us via WhatsApp, who helped coordinate the birthday surprise in our room. Their support and attention to detail made the celebration even more memorable. These thoughtful gestures are exactly what exceptional hospitality is all about. It’s not just about beautiful facilities, but about the people who genuinely care about creating special moments for their guests. Overall, an exceptional experience from start to finish.

Honestly nothing.

Nothing

C’était mon second chez moi jusqu’à ce qu’on me dise de payer des draps car il avait des fleurs dessus ! Avec tout ce qu’on paie en restaurant piscine et massages ils ont osé dire ça! Pire ils ont dit que c’était endommagé… j’avais la même tâche sur mes vêtements et en un seul lavage c’était nettoyé. Il a fallait leurs dire les choses pour nous dire que c’était réglé mais j’ai trouvait venant d’un tel établissement ce genre de remarque reste à désirer. Je ne sais pas si je reviendrais même si c’était mon endroit préféré à Dubaï. Merci.

Everything

Nothing

Air condition not cool

Stunning hotel as always

Only negative side I'd say they're many lifts to change to get to different places.Getting from main gate to the room you'll need two different lifts and the lift that gets you to the rooms must pass by the lounge room which smells annoying to non-smokers.Smoker lounge should've been seperate or at a different place.