Отель HE Hotels Apartments 5*

Weird smell in the room, pool under renovation but not noted in the facilities list

I booked a two night stay, they were only 2 bottles of 500ml water, for 2 adults. When I called the front desk, they weren't friendly about providing water and said it would be an added cost. But then they did send it for the first night.

The moment I entered the room, there was a horrible stinking smell, like there is a dead horse inside. I didn't complain because I was limited on time and didn't want to waste time shifting to another room. Also, the TV was not working, when I called the operator for assistance, it took 20 minutes for someone to come and replace the faulty remote control which was the reason the TV wasn't turning on. These basic things need to be checked beforehand. This is certainly not 5 star standard

Easy access, only few step from my place

This was honestly one of the most disappointing stays I have ever experienced. I have stayed in many hotels and furnished apartments, and this is the first time in my life that I have stayed somewhere that felt this dirty and unhygienic. I would not even give this place one star. First of all, the pictures shown on the booking platform are extremely misleading compared to the reality. The gym, pool and overall property look fresh, clean and well-maintained in the photos. In reality, the condition is completely different. Everything feels old, poorly maintained and, most importantly, dirty. The hallways are dirty, and even the transparent glass doors leading to the amenities and gym are visibly filthy. The lack of cleanliness is noticeable throughout the property, not just inside the apartment. The problems started from the moment I arrived. The safety box was extremely old and did not function properly. Then, when I tried to use the kettle to boil water, I found yellowish dirt inside it. I asked for it to be replaced, and although the replacement was cleaner inside, the outside—especially around the buttons—was covered in dirt and dust. It genuinely looked like something that had been sitting untouched in an old storage room. Even basic items inside the apartment are poorly thought out. The hair dryer has an extremely short, thick cable. It was impossible to plug it in and use the full-length wall mirror because the cable would not even reach properly, so I had to use the small mirror at the dressing table instead. The microwave is also very old, and overall the appliances and facilities are clearly outdated and poorly maintained. The ventilation is another major problem. Whenever someone cooks on the same floor, the smell seems to travel throughout the building and enter the apartments. Before going to bed, my entire room smelled strongly of fish from someone else’s cooking. But by far the worst and most unacceptable part was the bed.

The gym wasnt really that good

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We where book to a room at 13th floor When we are walking towards the room we smell already something odd like a fridge defrosted and when we open the room, thats what we exactly saw. Fridge fully open and water every where. AC was not working initially. It was a bad experience

Good and clean Keran was really nice

As mentioned location & the access