Отель Avani Deira Dubai 5*

yes

yes

The bathtub was old, it felt unstable. Property is rated a 5 star but it is more like a 3 star hotel.

سعر

only the staff in reception

I would like to submit a formal complaint regarding the rude and unprofessional behavior of the hotel’s night-shift reception staff. Their attitude was disrespectful and discourteous, particularly in their dealings with young guests. We arrived at the hotel in the early hours of October 8 and requested access to our room. However, the reception staff refused to provide us with the room and would not even allow us to sit in the hotel lobby and wait until morning. Instead, they insisted that we pay for an entire night for October 7, even though our actual arrival was early on October 8. Rather than handling the situation professionally and respectfully, the staff forced us to leave the hotel. We searched for another nearby hotel but could not find suitable accommodation. As a result, we had no choice but to return to the same hotel and pay the full price for the night of October 7. I believe the two employees involved were young men. One of them was named, as far as I can remember, “Sondi” or “Sunday,” while I was unable to remember the name of the other employee. Another concerning issue was that neither receptionist spoke Arabic. They therefore called upon a female employee from the nightclub to translate for us. She appeared to be intoxicated, which made the situation even more uncomfortable and raised serious concerns about the level of professionalism and the quality of service provided to hotel guests. Such behavior is unacceptable and falls far below the standards expected of a hotel. Guests deserve to be treated with courtesy, respect, and professionalism, especially when arriving in the early hours of the morning. I therefore request that the hotel management take the following actions: Refund the amount we paid for the night of October 7, given that we arrived in the early hours of October 8, and review the check-in policy and the way our situation was handled. Investigate the conduct of the night-shift reception staff and take appropriate disciplina

la salle de bain dans un mauvaise état

All was good!

You don't have an all inclusive or full board options

Housekeeping good