Отель Mercure Gold Hotel Al Mina Road Dubai 4*

The hotel staff are very helpful and always willing to assist with any issues or requests. The rooms are quite spacious, and the prices are affordable. The breakfast buffet is average, with room for improvement. One downside is the hotel’s location. It is quite far from the nearest metro station, so you will usually need to use Uber or Bolt to get around, which means additional transportation costs. Another thing to be aware of is that there is a nightclub inside the hotel. Some rooms can be quite noisy, especially at night. If you prefer a quiet room, I recommend speaking to the reception team when checking in and requesting a room away from the nightclub.

konum uzak, otel eski

A/c need to be more cold

I was very disappointed with my experience at Mercure Gold Hotel Jumeirah Dubai. The receptionist, Mr. Adel, was extremely unprofessional and rude in his communication. Unfortunately, the room had an unpleasant smell, and the room telephone was not working. When I tried to explain the situation, I was asked to have my partner call the reception before I was allowed to enter the room. I explained that I was the person who had personally made the booking and that the room telephone was not working. However, the way I was treated was very disappointing and unacceptable. I have been living in the UAE for almost 20 years and have stayed in many hotels, so I understand the importance of professional hospitality and customer service. I believe every guest deserves respect, regardless of who made the booking or who accompanies them. I hope the hotel management takes this feedback seriously and improves its reception service and room standards to ensure a better experience for future guests.

Nothing

Mr Adil Hanna was very helpful and supportive. he made my stay excellent and providing all answers and support for any request without hesitation. He has potential for better knowing client needs .

Nothing

Отличный отель, приятный отзывчивый персонал, Ravi всегда готов помочь, ему отдельное спасибо 🙏🏻

Beaucoup de choses les chambres des messages le couloir puier la moisusure la piscine n'était pas propre, l'équipement était mort pas de télé et beaucoup de choses d'autres

Excellent