Отель Millennium Downtown Abu Dhabi 5*

1) My experience with the Duty Manager on 06/11/2025, Mr. Muhammed Naheem, was disappointing. His behavior did not reflect the level of hospitality expected in the hotel industry, and I did not feel welcomed as a guest. 2) The hotel is in a perfect location in Abu Dhabi, with all essential facilities nearby. The staff members, especially Mr. Sam and Ms. Kim, were professional, courteous, and very helpful throughout our stay. They are a valuable asset to the hotel and contribute greatly to customer satisfaction. However, there was confusion regarding the breakfast entitlement for my family. The information provided by Booking.com did not accurately reflect the total number of guests (adults and children) as entered during the booking process. As a result, the Duty Manager informed us that breakfast was included for only one person and that additional charges would apply for the remaining family members. This was surprising because Booking.com had already charged us based on the total number of guests. The lack of clear and complete information from Booking.com created unnecessary confusion for both the hotel management and our family. I hope Booking.com and the hotel can improve communication and booking details to avoid similar issues for future guests.

Amazing stay! Sam in particular was very helpful and helped the experience be very smooth

for the food i wasnt tried it. I want to thank the cleanliness and orderliness of SONO (I hope am correct) who did the room cleaning and organizing. i like both of them with SAM of your front desk I'm giving them both perfect 10.

The front desk - Sam, was extremely helpful and went the extra mile to ensure that I had an amazing stay.

Bathroom soap dispenser was not working. Rooms are bit smelly

Staff, price, no clean

Our room was upgraded into suite and we can't thank enough the Filipina receptionist who has been warmth and helpful to us!

everything was perfect

Surrounding was too busy

Service was slow