Отель Alden Hotel Cappadocia 5*

Todo las que excelente

Souless

Pas de renouvellement de la carte du restaurant

Hotel muy cómodo, moderno y personal atento.

In de directe omgeving van hotel is er niets. Je moet wel minimaal 2 minuten rijden om bij winkels zoals supermarkten te komen. Centrum is 5 minuten rijden.

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IBRAHIM at front desk was really helpful and hotel itself was great

Ibrahim was the receptionist who was in charge most of the time when I was there. Very professional!

Restaurant and Breakfast - Poor

Dear Sir/Madam, I am writing to formally complain about our recent stay at your hotel, which was booked as a special trip to celebrate my wife’s 40th birthday. This was intended to be a memorable and enjoyable occasion, and I spent a significant amount of money based on the facilities, services, and overall experience that were advertised. Unfortunately, the reality was completely different and the experience was deeply disappointing from start to finish. Throughout our stay, we encountered numerous issues and repeatedly attempted to raise our concerns with management. We sent several emails and made multiple requests to speak with the hotel manager, yet our attempts were ignored. Despite seeing the manager around the hotel every day, he never introduced himself, approached us, or made any effort whatsoever to discuss our concerns. It was only on the day of our departure that we finally discovered who he was. By that point, no action had been taken to address the issues we had raised and no meaningful customer service had been provided. The standard of customer service throughout our stay was unacceptable. As paying guests, we expected concerns to be acknowledged and addressed. Instead, we were completely ignored. More concerning was the fact that several of the facilities and services advertised at the time of booking were either unavailable, not operating, or provided at a significantly reduced standard. The advertised buffet and continental breakfast was not available during our stay. We were informed that this was due to low occupancy levels within the hotel. Frankly, this is not an acceptable excuse. Guests pay for the facilities and services that are advertised and included in their booking. Whether the hotel is full or almost empty is not the customer’s responsibility. If the hotel cannot provide the advertised services due to low occupancy, this should be clearly disclosed before guests make a booking.