Отель Elite World Istanbul Hotel 5*

Все потрясающе, замечательный отель

Очень хорошо и очень чисто Хороший завтрак Хороший материал Хорошее расположение

Всё было так приятно, нам также понравился завтрак и уборка, а вдобавок ко всему, госпожа Хенгамех была лучшим сотрудником и такой дружелюбной.

Everything fine I just want say thank you to ms,zahra in reception She is very kind and help us And also good welcoming when we arrive Thanks a lot

Le manque d’information, de ne pas avoir pu accéder au SPA, aucune activité proposée

We had a wonderful stay at this hotel! A special thanks to Hengameh, one of the hotel staff, who made our experience even more enjoyable. She consistently checked in with us to see if we needed anything and made sure we felt comfortable throughout our stay. Her kindness and attentiveness truly made a difference. We really appreciated her excellent service and would happily recommend this hotel!

Location, price

Hamam was smelly, rooms very old, no smart tv and ish/c points. Carpet in bedroom is stained and smelly. Can’t use the balcony because it has never been cleaned. No proper fruits for breakfast only fermented grapes and unripe apple or pears. No alternative milks. Overall it’s a 3 star hotel for me.

9th floor. Could not open windows for fresh air. The climate control was overridden and room was very hot with no way to cool the room or open a window. It made it uncomfortable.

Very Disappointing Experience – Poor Service and Unprofessional Staff I had a very disappointing experience at Elite World Taksim Hotel, and unfortunately, I cannot recommend this hotel. During my stay, the heating system in my room was not working at all, making my stay extremely uncomfortable. I reported the problem to reception, and the staff acknowledged the issue but failed to provide an effective solution. The reception staff promised me a gift or some form of compensation for the inconvenience. However, at checkout, this promise was completely ignored. What disappointed me even more was the lack of communication. I tried calling the hotel approximately 10 times, but nobody answered. For a hotel that presents itself as offering high standards of service, this level of customer care is simply unacceptable. I have video recordings, photographs, and an audio recording of my conversation with reception to support everything I have described. The biggest disappointment was not just the technical problem, but the way the hotel handled it: broken promises, poor communication, and a complete lack of professionalism. I expected much better service from a hotel of this category. Unfortunately, based on my experience, I would not recommend staying here.