Отель St. Regis 5*

Марина супер хороша, я делала у нее массаж и пилинг тела, это были лучшие процедуры, которые я когда-либо делала в Дохе.

The St. Regis Doha is a truly beautiful hotel, but what makes it exceptional is the extraordinary people who bring it to life. True hospitality is about kindness, dignity, genuine human connection and making people feel valued. This wonderful team embodies all of these qualities. Roula is an absolutely exceptional leader. Her warmth, emotional intelligence, compassion and genuine commitment to people are remarkable. She demonstrates that great leadership is not about hierarchy or authority, but about creating a culture where care, dignity and humanity come first. She is a tremendous asset to this hotel and deserves the highest recognition. Okesh and the entire butler service team are simply phenomenal! WOW! Their kindness, thoughtfulness, attention to detail and genuine dedication are extraordinary. Okesh is an absolute star, and the entire team consistently demonstrates hospitality that feels personal, authentic and deeply human. The beach is absolutely breathtaking, but the people make it even more special. Rencie, Sadam, Abdul and Alina are wonderful human beings whose warmth, attentiveness, kindness and positive energy create an unforgettable experience. The entire beach team deserves enormous recognition. The housekeeping team is outstanding! Their dedication, consistency and exceptional attention to detail deserve to be celebrated. Too often, the people whose labour makes luxury possible remain unseen. Their contributions are invaluable and deeply appreciated. Mohammed from room service is another wonderful example of exceptional hospitality. His kindness, professionalism and thoughtful service have made a lasting impression. I also want to recognise Maria, the Spa Director, and the many other incredible colleagues whose names I have not captured but whose contributions make this hotel so special. The absolute stars of this experience are Roula, Okesh, the entire butler service team and the magnificent beach team.

The staff! They made the stay feel like home

Reception staff were very unprofessional. When we checked in, we were greeted by a lady who started the check-in process but then, after a few minutes, half-heartedly handed us over to a colleague. It looked as though it was a huge challenge simply to find us the two rooms we’d booked with separate beds, even though we hadn’t made any special requests. (e.g. on the same floor or next to each other...). After quite a long wait – more than 15 minutes – we were given two connecting rooms. We simply accepted them because, after a long flight, all we wanted to do was have a shower and go to sleep. The next day, I complained at reception that the rooms did not match our booking. We were given an upgrade to a suite; naturally, I was delighted and thanked them. The suite was simply a nightmare. It simply smelled awful; we hadn’t realised that would be the case (drainage, air conditioning...). The upgrade wasn’t compensation but an additional punishment. As we’d only booked five Nights in Doha to relax and had already spent two of them complaining and moving rooms, I stopped complaining altogether and tried to adapt to the situation. The low point came on the evening of our check-out. I went to reception and booked the bellboy for 4.00 am. Another lady confirmed to me that the bellboy would collect our luggage on time as requested and take it to the taxi. The airport transfer arrived at 4.00 am, but unfortunately nobody had made arrangements for our luggage. So, very unprofessional and disappointing. It is very difficult to understand why the service was like this. The hotel staff were by no means overworked during our stay; the hotel was not fully booked, and half of the restaurants in the hotel were closed. We have flown to Doha several times and have always had lovely holiday memories. This time, the St Regis staff have managed to radically change our opinion of hospitality in the hotel industry.

Rien

السرير والتكييف واللمقهى في اللوبي رائحته مليانه بدخان السيجار

Não achei a limpeza do quarto muito boa

لا شيء

No eye contact with customers by staff at breakfast

Спасибо за прекрасный отдых и качественный сервис! Отдельная благодарность сотрудникам бассейна и спортзала - а именно Humoyun, Fola, Musa и другие. Всегда приветливые, быстро выполняют свою работу, ответственные. В бассейне с детьми всегда чувствовала комфортно и безопасно, так как спасатели всегда были на своих местах и следили за безопасностью. Заказывали несколько раз еду у бассейна, все быстро и вкусно, дочь уронила мороженое, как только взяла в руки - сделали новое, вроде мелочь, но этот момент говорит о том, что сотрудники делают все, чтобы гости были счастливы и чувствовали себя комфортно в любых ситуациях. Спортзал хорошо оборудован, всегда чисто и нет очередей. Уборка номеров хорошая, все быстро и качественно.