Отель Borneo Beach Villas 4*

Everything is ok

The villas was run down and no basic maintenance work been carry out. Was informed by staff TV and WiFi was not provided, need to pay additional charges for both. However, TV and WiFi was clearly stated as part of the facilities in booking.com. A workable TV and Wifi was delivered after that. Overall ,it wasn't a pleasant stay. Toilet bowl was not able to flush in the master room.

The light so dim,please maintance the villa ,regarding the kitchen equipment, the sink at kitchen stuffed and also sink at master bathroom ,toilet bowls also cannot flush,no foot cloth ,also the hair dryer at the master bathroom also damage cannot use..we a bit disappointed because my sister pay the villa almost 1k but the facilities not worth it for us..tq

We had a wonderful time at Borneo Beach Villa and Suites and were completely satisfied with our stay. Our room was spacious, clean, and featured a fantastic view of the ocean. The location is excellent, as the beach is right there and it takes only about two minutes to walk to the water. We also really enjoyed the pleasant and clean swimming pool, as well as the great air conditioning in the room.The staff was incredibly friendly, attentive, and kind throughout our entire stay. When we requested a room change shortly after arrival, the team was extremely accommodating and moved us to another room within just 15 minutes without any issues. Furthermore, they were incredibly flexible: since our flight wasn't until midnight, they easily granted us a late check-out. If we ever return to Borneo, we will definitely stay here again.

Most of the lights, drainage is in poor condition.

Most of your staff. Every time we ask about a lost thing they're not responding to my asking.. I give time to check but that the same silent n quiet

BBQ pit broken

Disappointing stay – cleanliness and guest service need improvement Unfortunately, our stay was very disappointing. The Beach Villa had a broken sliding window, which caused loud noises around 1:45 AM due to the strong wind and disturbed our sleep. The villa was also not properly cleaned. We found eyelashes on the glass, toothpaste/toothbrush left behind in the toilet area, and the floor was dirty and sticky. We even had to mop the floor ourselves after arriving. The biggest concern was the guest assistance hours are only 8 AM–8 PM. If something happens after 8 PM, there is apparently no one available to assist. We reported the issues, but only received a response at 9:56 AM the next morning. The housekeeping manager came at 10:20 AM, apologized and left. We were later offered a 2 PM late check-out, but by then we had already checked out. For the price paid, we expected much better cleanliness, maintenance and guest service. Unfortunately, this experience seriously affected our vacation.

The tv not function at all, and no wifi too..

Potrebbe essere leggermente più pulita ma comunque accettabile