Отель The Face Suites 5*

Breakfast

It is huge and you may feel a bit lost

The breakfast wasn't very hot and very busy so hard to find a table on a couple of mornings.

I didn’t had a bad experience

Milk is not available to make tea.

This hotel was a massive disappointment, and in my opinion, it should not be rated as a five-star hotel. This is not a regular five-star experience by any stretch of the imagination. The main reason I booked this property was because it was presented as a high-rise hotel with high floors and impressive views. We were travelling as a family with children, and despite indicating this in the booking, we were allocated rooms on completely different floors — one on level 10 and another on level 13. The lifts were extremely slow, which made moving between the rooms particularly inconvenient when travelling with family. I specifically booked this hotel expecting a high-floor experience, only to find that our rooms were overlooking a construction site. This was a massive disappointment and completely different from the impression given when booking. I went down to reception to raise my concerns and asked whether we could be moved. They offered us another room, but it was essentially just as bad. From what I could understand, the property has two different complexes — one newer and one older — and unfortunately we were placed in the older section despite paying the full rate. The pool experience was another major disappointment. As soon as I arrived, security staff were extremely rude and shouted at me and my my son to take a shower before entering. I understand having pool rules, but the way this was communicated was completely inappropriate for a supposedly five-star hotel. The shower itself was not working properly and it only producing cold water, the whole experience felt more like being in a prison complex than staying at a luxury hotel. The pool was also extremely cold with loads of chlorine, which made it unpleasant to use in the evening, particularly when one of the attractions is supposed to be relaxing by the pool and enjoying the views. We spent a total of 15 mins there and moved on!

・滞在中に突然テレビが映らなくなり、担当者が部屋にくるも解決ならず。YouTubeなら見れるの一点張りで、復旧予定日も不明とのこと。一切の謝罪なしで、逃げるように退室。部屋移動の提案などはできないのだろうか。 ・ゲストをもてなす、といったホスピタリティ精神やサービスの提供がない。

No hot water

Breakfast menu

Locatie