Отель Arenaa Star 3*

The air-conditioning was so old and not well maintained..the room was not cold enough..sweating when sleep at nigjt

No lobby to stay No laguage storage They have changed the building Don’t trust the photo in google or Agoda Check some new photos then go The old hotel name is Kingston hotel

performance of the room. Drinking water dispensers not available, had to bring in drinking water from out side even if it was night. They can add dispensor on residential floors or atleast in the lobby.

TV channel

Nice room

-

The rooms looked a bit old and slightly worn

Too stiff the staff is. They don't give too much flexibility on timings.

We faced an unfavorable situation but the staff did not co-operate.

I didn't like the hotel's payment method, so I'll never return. The hotel doesn't allow payment upon booking. It blocks funds from my card. Upon check-in, I have to pay the full amount at reception using a payment terminal because the hotel doesn't charge the card used for the booking. The hotel claims the blocked amount will be refunded, but two weeks have passed and the money hasn't been refunded. It's a very inconvenient payment method. First you pay twice, then you wait a long time for your money to be refunded. In my case, I've been waiting for 14 days now, and I'm really hoping the money will finally be returned to my account.