Отель The Ritz-Carlton Bali 5*

Great hotel and super friendly personnel. Room a bit outdated though for what you’re paying.

Too many kids in the pool

I am writing to express my disappointment with management’s decision to bluntly refuse our request for one additional night at The Ritz-Carlton, Bali, on the grounds that it is against hotel policy. While we understand that hotels operate under established policies, we believe that genuine hospitality also requires management to exercise reasonable discretion when guests experience circumstances that fall below the standards they reasonably expected. Our complaint was not made without cause. We arrived at 14:00 and were still waiting for suitable accommodation at 17:30. The room we were offered was dirty, old, had an overwhelming smell of mould, and had numerous bees on the balcony. These issues significantly affected the beginning of our stay and forced us to spend valuable holiday time addressing problems that should have been resolved before we arrived. Furthermore, our travel itinerary was disrupted, adding to the inconvenience surrounding this trip. We came to Bali to relax and enjoy our holiday, but instead we have had to deal with avoidable accommodation issues and now a disappointing response to our concerns. Your team offered a room upgrade and spa treatments. We explained respectfully that, given our upcoming travel to Vietnam, an additional night would be far more valuable to us than an upgrade. We also attempted to arrange the spa treatment, but the appointment offered was unsuitable for both of us. We have already enjoyed spa treatments twice during our stay, making another treatment an inadequate alternative to the compensation we are requesting. What disappoints us most is not simply that our request was declined, but that the decision appears to have been based solely on policy, without meaningful consideration of the circumstances or the impact on our holiday. A hotel’s policies should provide a framework for service, not prevent management from considering reasonable solutions when things go wrong.

The only thing is that we’ve been using the cart gong places to places at the hotel but we didn’t know that we had to pay for it. They didn’t tell us! I think it’ll be better to always let your clients know about it.

None

Tout était parfait La gentillesse du personnel, leur bienveillance

The best Experience I have ever had. It was my 40th birthday + 10th year anniversary with my husband, the staffa were so thoughtful and everything was magical

外部合作的海上活动机构，不怎么样，体验差，虽然有接送，但来回1个多小时，说好浮潜1小时其实只有20分钟，那片浮潜的海不怎么样，浪大海草多商业化。下船的时候我还不小心摔了，有可能需要做手术，整个旅程唯一败笔。

الغرف قديمه الإفطار لا يناسب العرب نهائيا (نصيحه احجز بدون افطار) لا يوجد فعاليات داخل المنتجع ( ميت) السعر غالي ولا يتوافق مع ماتحصل عليه

Super nette Menschen. Sehr gutes Essen👍🏻