Отель Javana Royal Villas 5*

Noting to report

Service and location

Only a minor thing but the door out to the pool had no curtains, so as soon as sunrise the bedroom was lit up so no chance of a late sleep in.

The location was very strategic in Seminyak. Walking distance to so many restaurants and shopping zones. Their customer service was exceptional and they made my stay a memorable one ❤️. Their driver Putu was such a great guide too I didn't have to source for a guide outside which was what I was afraid of. Definitely worth it.

The villa was really quite dated and in need of a refresh. Whilst initially impressive based on size, on closer inspection things just looked quite sad and dated. The pool is in need of a deep clean and the cement replacing. Patio door locks are very rusted. The tap in the upstairs bathroom barely works and sprays you during use as well as being very scummy. The bathroom light turns on the bedroom light too which was not a nice accidental wake up at 1am. On our last day the bedsheets were changed and they were stained. You could tell they had been cleaned but were stained and so should be replaced. The same with the bathrobes, they are so washed out they are grey instead of white. I paid for things which were never received. The booking was meant to include a free cocktail, never received. It was also meant to include a meal but the menu was so basic and was not open to change so we didn't receive that. I also booked additional add on's as it was both a honeymoon and birthday trip and did not receive everything paid for such as the pool floaties. A downstairs toilet was a great touch especially after having been in the pool but no towels were left to dry hands after washing. Every day we moved a towel into there and every day it was moved - this just seems basic, a hand towel next to a sink. The booking was stated to include a mini-bar. Firstly, the fridge was tiny, and secondly it was never re-filled. Just 2 cans of soda included does not count as a free mini bar in my opinion. When we ordered room service for drinks, beers were delivered but with no way of opening the bottles. The option was to either have them all opened or work it out ourselves so we ended up buying a bottle opener.

Nothing

Great location, wonderful staff and great breakfast

NA

To make even better i wish the Villa Management could provide small tv on the upper level of my villa JQ 2 infront of the bed. Very troublesome if we wanted to watch TV must go down to the main hall. Also I wish both villa JQ1 and JQ2 to be equipped with a Full 2 door Refrigerator so that we can buy more stuff to be stored during our stay. To include Microwave will be much convenient for us to buy ready made food from the supermarket.

Ants in my bed