Отель Royal Kamuela Villas & Suites at Monkey Forest 5*

Das Personal war sehr nett im gesamten Haus. Preis Leistung stimmen für mich aber nicht. 10.26 Bauarbeiten rund um die Anlage. Das Personal weiterhin super nett. Aber verweist auf die Nachbarn. Man hat uns eine andere Villa angeboten. Und nächsten Tag könne man noch mal schauen. Aber wir wollen ja Urlaub machen und nicht ständig umziehen. Das Tagesbett im Garten ist nur optimal. Bei uns fehlte es. Als wir es ansprachen zeigte man uns zwar eine Villa mit, aber sagte auch, dass seinen halt nur Fotos. Es könne nicht jeder Gast haben. Wir danken für die schöne Zeit und die freundlichen Menschen.

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No complaints

The front desk service is terrific. All requests are met within minutes. Extremely efficient, professional, and responsive

Despite requesting a good room in advance for our special occasion, we were allocated a suite with very limited privacy. Our balcony faced the restaurant’s outdoor seating area, meaning guests dining there could look towards our room. Consequently, we had to keep the curtains closed for much of our stay, which detracted from the comfort and enjoyment of the room. To their credit, the management acknowledged our disappointment and offered a complimentary couples’ spa treatment as a goodwill gesture, which we appreciated. However, this did not resolve the fundamental issue with the room’s privacy. Another disappointing experience occurred during checkout, when we were presented with minibar charges despite not having consumed anything from the minibar. When we challenged the charges, the staff removed them immediately and without resistance. While we appreciated the prompt correction, such incorrect charges are concerning in a 5* hotel, particularly as we could easily have paid them had we not carefully checked the bill.

The staff were amazing, so beautiful and kind. The one bedroom villa was stunning.

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Look, you don’t realise until you leave how stressful the monkeys are. They give you a lovely villa with a pool and outdoor area but you’re constantly on the look out for little primate bandits.

Food options were too little

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