Отель Agung Raka Resort & Villa 3*

Awesome location,Spacious Rooms, Two lovely Pools in the Property.The Private villas are just awesome, we had a lovely time out there.

Hotel is closed/abandoned but requires payment in advance

El alojamiento está totalmente abandonado. Es una estafa

The resort is CLOSED. Do NOT book this accommodation.

Everything, the photos are a lie and deceiving. My booking included breakfast and restaurant has been closed for almost 12 months. There were no staff available to assist apart from one poor guy who had no clue. I met another lady guest who threw her room keys and left. She told us that property is no longer operational as staff haven’t been paid. Staff have walked off and the property is now deserted. Poor maintenance over the last few months was clearly visible. I had had to leave the hotel even though I had fully paid. I have contact booking.com but they have not responded. Booking.com should take responsibility for false information and should take ownership of checking is the hotel is operational as expected.

Attention ne réserver pas, nous sommes tombés sur un établissement fermé, nous nous sommes retrouvés à 2h du matin à chercher un hôtel. Aucune information de booking comme quoi l’établissement est fermé. Mais le logement est toujours sur le site.

This accommodation is CLOSED - I had a booking here and turned up and the accommodation appears completely abandoned.

We booked this villa months ago and paid in full. On our arrival which happened to be later evening, we found the place to be deserted apart from some guests that had stated they hadn't seen any members of staff for days and that the power had been off for a day. We then had to find last minute accommodation as I was staying with my girlfriend and my two young children. Thankfully I was able to but still had the additional cost of the new villa to pay

The staff have not been paid and I was abandoned by the hotel with no notice in the night. It was a deeply traumatic experience as the electricity had been cut and I had to go back and get my things alone with no lights. The owners have ran away and I have not received a refund. Horrible, horrible experience! Booking.com will not refund me.

We constantly had issues with the shower; the pressure is too low, and hot water is available only for a couple of hours per day. Room service was also very irregular, but we always got what we wanted when we asked for it.