Отель Caravela Beach Resort 5*

There was constant drilling right next to my deluxe suite which was very disappointing as i was traveling with an elderly person and toddler that needed naps. Room cleaning was not done properly.

While the property has charm, it is showing its age and could benefit from significant upgrades. The room felt smaller than expected for the price paid, and the bathroom was not very spacious. The shower design causes water to leak into the walking area, making the bathroom inconvenient to use. The air-conditioning unit also appeared old, and we noticed dust and debris accumulating below the AC vent. Housekeeping was generally good for the first three days, but on the final day our room was not cleaned despite opting for service while away. When we enquired, the explanation provided by the staff was confusing and inconsistent with how housekeeping had been handled on the previous days. Breakfast had a reasonable spread but became repetitive over a longer stay, and the in-room dining food was average. The biggest disappointment was the lack of soundproofing. On our third night, a large family occupying multiple rooms on our corridor created significant noise late into the night. Despite reporting the disturbance, the issue persisted and affected our sleep considerably. For a 5-star resort, better noise control and guest management are expected. Overall, the experience was good because of the location and outdoor spaces, but the rooms, bathrooms, housekeeping consistency and soundproofing need improvement to justify the premium pricing.

I booked it for 2 adults and 2 kids in booking.com. But in my room was only one bed for adults. So I had to pay for extra bed. Another bed even didin't fit in out room so my daughter had to sleep on a very small sofa.

Room Size, team was aware of booking with 3 adults and 1 kid - room size seemed small and congested. Few areas (especially outside of our room towards garden/pool had lot of pigeon droppings).

Logistics management

Our stay was quite disappointing due to the room we were assigned. Despite making the booking a month in advance, we were given a room overlooking an under-construction area, with loud drilling noises right outside. This was particularly uncomfortable with our 2-year-old toddler, who became cranky due to the noise, and we couldn’t even enjoy the balcony. We were also given assurances that the room would be changed, but unfortunately, this did not work out as expected. I understand that construction may be unavoidable, but I wish this had been communicated beforehand or that a more suitable room had been arranged, especially considering the advance booking. Overall, the experience could have been much better, and I hope the hotel takes this feedback into consideration for future guests.

Food was mediocre in all restaurants and breakfast was a let down everyday as well. The property was very rigid with regards to making basic food as well

Lack of air conditioning. Poor service from a lot of staff. The hotel is geared up for the Indian market not an International one.

They do not have proper stroller friendly or wheel chair path after you check in. Rooms were okay. One of the rooms beds were tooo used and literally sinking

The service was outstanding. The staff were absolutely fabulous start to finish - helpful, kin, thoughtful and problem solving before any issues could arise (I was on crutches and the staff were constantly a step ahead ensuring that movement around the property wasn’t an issue for me)