Отель Riva Beach Resort 3*

Nothing

Отличный сервис от команды, еда потрясающая. Место и содержание превосходны.

The food was good, but I would have loved to see a more vibrant menu with greater variety and options.

Good

It was good experience so nice staff also good

Breakfast is not good. South Goa resorts offer good than here

I was not satisfied with the room quality. The first room had a drainage issue and the upgraded room had excessive AC condensation making the room extremely cold at night. I also don’t agree that this was because the resort is near the sea as I’ve stayed at several seaside resorts in Goa without experiencing this issue. The AC system needs better maintenance.

It was a very strange and disappointing experience. Our booking was confirmed through Booking.com for two nights, and we had received the confirmation email and booking details. However, when we reached the property late at night with my wife, the reception staff clearly told us that they had not received any booking for the dates mentioned. They started blaming the issue on an alleged “glitch” from Booking.com’s side and claimed that the property was now completely sold out. We strongly disagreed, as it is extremely difficult to believe that a confirmed reservation through a major platform could simply disappear without any prior communication, especially at a resort that claims to be “premium.” It honestly felt like the property was trying to avoid honouring our confirmed booking because the rooms could potentially be sold to other guests at a higher price. Unfortunately, we had no choice at that late hour. They eventually provided us with a poor-quality room that was clearly not what we had booked. The next morning, we were told that another room had become available because a guest had apparently cancelled. This room was never mentioned or offered to us the previous night when we were desperately looking for accommodation. By that time, however, we had already booked another nearby property, Kaia, for the second night. Finding another place to stay at short notice was extremely hectic and ended up ruining a significant part of our day. Ironically, moving to Kaia turned out to be the best decision. The stay there was much more relaxing, comfortable and cozy, and we genuinely enjoyed our time in Ashvem much more than at this so-called premium “parental/family” resort in Mandrem. Overall, the experience was extremely disappointing, and the way the booking issue was handled by the property staff left a very bad impression. I would strongly recommend guests to be cautious and reconfirm their reservations directly with the property before arriving.

Comfort and less crowded beach

אנשי צוות לא ממש מבינים אנגלית וחלקם עם אנגלית לא ברורה. לא תמיד הבינו אותנו ( למרות שניסו לרצות אותנו)